Privacy Policy | Padelbrisbane.co
At Padel Brisbane, we take your privacy seriously—because let’s face it, nobody likes having their personal info misused! We’re committed to protecting your data and making sure your Padel experience is smooth, fun, and secure.
What Personal Information We Collect
We might ask for things like your name, email address, phone number, and sometimes payment details when you:
- Sign up for our hotlist or memberships
- Book a court or coaching session
- Subscribe to our newsletters
- Contact us with inquiries
- Engage with us on social media or our website
We also collect some technical data, like IP addresses and cookie data, to help improve your experience on our site.
How We Collect Your Information
Your info comes to us in a few ways, such as:
- When you fill out forms on our website (like when you join the hotlist or register for an event)
- When you email or message us directly
- Via cookies (to track your website visits and improve your experience)
- When you book courts or memberships via our CRM and invoicing systems
Don’t worry—cookies won’t harm your computer. They just help us serve you better, like remembering your preferences!
How We Use Your Information
We’ll use your details to:
- Process your bookings and memberships
- Send you updates, special offers, and Padel news
- Make sure you’re always in the loop about court availability and events
- Improve our services and tailor your experience
- Keep things running smoothly, like managing payments or resolving any issues you might have
Sharing Your Information
We won’t share your personal info without good reason. But sometimes, we need to pass it on to trusted third parties, such as:
- Our customer relationship management and invoicing platforms (for booking courts and managing memberships)
- Marketing and analytics services (to help us understand what you love about Padel Brisbane and improve our services)
- Any other third parties that help us deliver the best Padel experience possible!
Rest assured, we’ll only work with reputable providers that are as committed to protecting your privacy as we are.
Security of Your Information
Your info is stored in our secure database, which is part of a customer relationship management and invoicing system that takes data security seriously. We do our best to ensure your information is protected, and we review our security measures regularly. However, we encourage you to also keep your personal devices secure and let us know if you suspect any unauthorised use of your information.
Your Rights
You’re in control! If you ever want to:
- Access the information we have on file for you
- Update your details
- Request that we delete your data (although we may need to retain some for legal reasons)
- Ask questions about how we handle your info
Feel free to reach out to us at play@padelbrisbane.co.
Changes to This Policy
We may make tweaks to this Privacy Policy from time to time (because the internet is always changing, right?). If we do, we’ll make sure you know by updating it here. Keep an eye on this page for the latest updates.
Contact Us
Have any questions or concerns? We’re always happy to chat about privacy (or Padel!). Just send us an email at play@padelbrisbane.co.